Privacy Policy

1. Introduction

playdash22 ("we", "us", "our", "the Platform") operates the online gaming and sports betting website accessible at https://playdash22.cam (the "Website"). We are committed to protecting the privacy and personal data of all users ("you", "your", "User") who access or use our platform, including players located across Malaysia in cities such as Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, and Shah Alam.

This Privacy Policy ("Policy") describes in detail how playdash22 collects, uses, processes, stores, shares, and protects your personal information in connection with your use of our services, including sports betting, live casino games, slots, lottery, poker, and all related features available on the Platform.

This Policy applies to all personal data collected through the Website, our customer support channels, and any other means by which you interact with playdash22. It should be read in conjunction with our Terms & Conditions and our Responsible Gambling Policy.

By registering an account on playdash22 or otherwise using our services, you acknowledge that you have read and understood this Privacy Policy and you consent to the collection and processing of your personal data as described herein.

2. Definitions

For the purposes of this Privacy Policy, the following terms have the meanings assigned below:

• "Personal Data" means any information that identifies or can reasonably identify a natural person, directly or indirectly, including name, identification number, contact details, financial information, and online identifiers.
• "Processing" means any operation performed on Personal Data, including collection, storage, use, disclosure, transmission, deletion, or any combination thereof.
• "Data Controller" means playdash22, which determines the purposes and means of processing your Personal Data.
• "Data Processor" means any third party engaged by playdash22 to process Personal Data on our behalf, including payment processors, KYC verification providers, and analytics services.
• "KYC" means Know Your Customer — the identity verification process mandated by applicable regulations, requiring submission of government-issued identification and proof of address.
• "Cookies" means small text files stored on your device by the Platform to support functionality, session management, and analytics.
• "Platform" means the playdash22 website and all associated services accessible at https://playdash22.cam.

3. Data We Collect

playdash22 collects personal data through a number of means in the ordinary course of providing our services. The categories of data we collect include:

3.1 Data You Provide Directly

• Registration Information: Full legal name, date of birth, email address, Malaysian phone number, and preferred username provided when creating an account.
• KYC Documentation: Copies of government-issued identification (MyKad, passport, or driving licence), proof of address, and payment method verification documents submitted as part of identity verification.
• Financial Information: Bank account details, e-wallet identifiers (Touch 'n Go eWallet, Boost, GrabPay), FPX or DuitNow transaction references, and cryptocurrency wallet addresses used for deposit and withdrawal purposes.
• Communication Records: Messages, queries, and complaints submitted via live chat, email at [email protected], or any other support channel.

3.2 Data Collected Automatically

• Technical Data: IP address, browser type and version, device type and operating system, screen resolution, and referring URL collected upon accessing the Platform.
• Session Data: Login timestamps, session duration, pages visited, features used, and navigation patterns within the Platform.
• Transaction Data: Deposit and withdrawal history, betting records, game participation logs, bonus usage, and account balance history.
• Cookie Data: Preference data and session identifiers stored via cookies and similar tracking technologies as described in Section 7.

3.3 Data from Third Parties

We may receive personal data about you from third-party sources, including: payment gateway providers processing your MYR transactions, KYC verification services conducting identity checks, fraud prevention partners, and publicly available databases used for compliance screening.

4. Data Processing — How We Use Your Data

playdash22 uses the personal data we collect for specific, documented purposes. The table below summarises the primary purposes for which your data is processed:

playdash22 does not use your personal data for purposes other than those described in this Policy without first obtaining your explicit consent or establishing a separate lawful basis for such processing.

5. Legal Basis for Processing

playdash22 processes your personal data on the following legal bases, consistent with applicable data protection legislation:

• Contractual Necessity: Processing required to perform the contract between you and playdash22, including account creation, transaction processing, game participation, and customer support.
• Legal Obligation: Processing required to comply with applicable laws and regulations, including KYC identity verification, anti-money laundering (AML) screening, and age verification (21+).
• Legitimate Interests: Processing carried out in pursuit of playdash22's legitimate business interests, including fraud prevention, platform security, responsible gambling monitoring, and service improvement — where these interests are not overridden by your privacy rights.
• Consent: Processing based on your freely given, specific, and informed consent, including the receipt of marketing communications and promotional offers from playdash22. You may withdraw consent at any time.

6. Data Sharing & Disclosure

playdash22 does not sell, rent, or trade your personal data to any third party for their own marketing purposes. We may, however, share your personal data with carefully selected third parties in the following limited circumstances:

• Payment Processors: We share financial information with payment gateway providers to process your MYR deposits and withdrawals via Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX, Maybank, CIMB, Public Bank, Hong Leong, and cryptocurrency networks. These providers are bound by strict data handling obligations.
• KYC and Identity Verification Providers: Identity documents submitted for KYC purposes are shared with authorised verification service providers to confirm your identity and age in compliance with regulatory requirements.
• Fraud Prevention and Security Partners: Technical data including IP addresses and device fingerprints may be shared with fraud detection partners to protect the integrity of the Platform and all users.
• Regulatory and Law Enforcement Authorities: Where required by applicable law, court order, or regulatory directive, playdash22 may disclose personal data to competent authorities. We will notify you of such disclosures where legally permitted to do so.
• Professional Advisers: Legal, financial, and auditing advisers who are bound by confidentiality obligations and process data only for the purposes for which they are engaged.
• Business Transfers: In the event of a merger, acquisition, or sale of all or part of playdash22's business, your personal data may be transferred to the acquiring entity, subject to equivalent privacy protections.

7. Cookies & Tracking Technologies

playdash22 uses cookies and similar tracking technologies to support the operation of the Platform, improve your user experience, and carry out security and analytics functions. By using the Platform, you consent to the use of cookies as described in this section.

Types of Cookies We Use

• Strictly Necessary Cookies: Essential for the Platform to function correctly. These include session cookies that maintain your login state and security tokens that protect against cross-site request forgery. These cookies cannot be disabled without breaking core Platform functionality.
• Performance and Analytics Cookies: Used to collect anonymised data about how users interact with the Platform — such as pages visited, session duration, and error events. This data helps us improve the platform for all Malaysian players.
• Functional Cookies: Remember your preferences such as language settings, currency display, and preferred payment methods to personalise your experience on subsequent visits.
• Security Cookies: Support fraud detection, identify suspicious login patterns, and protect against unauthorised account access.

You may adjust your cookie preferences through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the Platform. Strictly necessary cookies cannot be turned off without significantly impacting your ability to use playdash22.

8. Data Retention

playdash22 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law.

• Account Data: Retained for the duration of your account and for a period of at least five (5) years following account closure, in compliance with financial record-keeping and anti-money laundering obligations.
• Transaction Records: Deposit, withdrawal, and wagering records are retained for a minimum of seven (7) years to satisfy regulatory audit requirements.
• KYC Documentation: Identity verification documents are retained for the period required by applicable law, typically five (5) to seven (7) years from the date of submission.
• Support Communications: Records of customer support interactions are retained for up to three (3) years to support dispute resolution and quality improvement.
• Marketing Preferences: Retained until you withdraw consent or request deletion, after which they are deleted within 30 days.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be attributed to any individual.

9. Data Security

playdash22 implements comprehensive technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, and destruction. Our security framework includes:

• 256-Bit SSL/TLS Encryption: All data transmitted between your device and the playdash22 Platform is encrypted using industry-standard 256-bit SSL/TLS protocols.
• Two-Factor Authentication (2FA): Optional account-level 2FA is available to all registered users to add an additional layer of access security.
• Secure Data Centres: Personal data is stored in access-controlled server environments with physical and logical security protections.
• Access Controls: Internal access to personal data is restricted on a strict need-to-know basis. Staff with access to personal data are subject to confidentiality obligations.
• Fraud Monitoring: Automated systems monitor account activity around the clock to detect and respond to suspicious behaviour.
• Regular Security Reviews: Our security infrastructure is subject to periodic internal and external audits to identify and address vulnerabilities.

Notwithstanding these measures, no data transmission over the internet or storage system can be guaranteed to be 100% secure. If you become aware of any actual or suspected security breach affecting your playdash22 account, please contact our support team immediately.

10. International Data Transfers

The operation of the playdash22 Platform may involve the transfer of your personal data to service providers and infrastructure located in jurisdictions outside Malaysia. Where such transfers occur, playdash22 ensures that appropriate safeguards are in place to protect your personal data, including:

• Contractual clauses requiring recipient parties to maintain data protection standards equivalent to those described in this Policy;
• Selection of service providers who maintain internationally recognised information security certifications; and
• Transfer to jurisdictions that provide an adequate level of data protection as determined by applicable regulatory authorities.

If you have questions about the safeguards applied to international transfers of your personal data, please contact us using the details provided in Section 15.

11. Your Data Rights

As a user of the playdash22 platform, you have the following rights in relation to your personal data. To exercise any of these rights, please contact us using the details in Section 15. We will respond to verified requests within a reasonable timeframe and no later than 30 days from receipt.

• Right of Access: You have the right to request a copy of the personal data that playdash22 holds about you, along with information about how it is processed.
• Right to Rectification: If any of the personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or updated.
• Right to Erasure: You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, or where you withdraw consent. This right is subject to our legal retention obligations.
• Right to Restrict Processing: In certain circumstances, you have the right to request that we restrict the processing of your personal data, for example while a correction request is being investigated.
• Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format where processing is based on consent or contractual necessity.
• Right to Object: You have the right to object to the processing of your personal data where it is carried out on the basis of legitimate interests, including direct marketing communications.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time by contacting us or adjusting your account communication preferences.

12. Protection of Minors

The playdash22 platform is strictly intended for persons aged 21 and above. We do not knowingly collect personal data from individuals under the age of 21.

As part of our KYC verification process, all users are required to confirm their age and submit valid government-issued identification. Accounts registered by persons under the age of 21 will be immediately closed upon discovery, all associated funds will be frozen pending investigation, and personal data collected will be handled in accordance with applicable law.

If you have reason to believe that a minor has registered an account on playdash22, please notify us immediately via our support channels so that prompt action may be taken.

13. Third-Party Links

The playdash22 Platform does not contain links to third-party websites for general browsing purposes. Any references to third-party payment providers (such as Touch 'n Go eWallet, Boost, GrabPay, Maybank, CIMB, Public Bank, Hong Leong, DuitNow, or FPX) are for the purpose of facilitating transactions on behalf of our users.

Where you interact with third-party payment or identity verification services as part of using playdash22, those services are governed by their own privacy policies and terms of use, which playdash22 does not control. We encourage you to review the privacy policies of any third-party services you use in connection with your playdash22 account.

14. Policy Amendments

playdash22 reserves the right to update or amend this Privacy Policy at any time. Material changes — such as new categories of data collected, new processing purposes, or changes to data sharing practices — will be communicated to registered users via email notification or a prominent notice on the Platform prior to the changes taking effect.

Minor amendments, such as clarifications or corrections, will be reflected in the updated Policy without individual notification. The date of the most recent revision is always displayed at the top of this page.

Your continued use of the playdash22 Platform following publication of an updated Privacy Policy constitutes your acceptance of the revised terms. We encourage you to review this Policy periodically to remain informed of any changes.

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data by playdash22, please contact our Data Privacy team through the following channels:

• Email (plain text — not a link):
  [email protected]
• Live Chat: Available 24 hours a day, 7 days a week via the Platform. Average response time is under 2 minutes.

When submitting a data rights request, please include your full name, registered email address, and a clear description of your request. We may need to verify your identity before processing your request to prevent unauthorised disclosure of personal data.

We serve players across Malaysia — from Kuala Lumpur and Bangsar to Penang, Johor Bahru, Petaling Jaya, and Shah Alam — and are committed to handling all privacy enquiries promptly and transparently.